All packaging is very discreet.
Every item sent is in a plain box or bubble-wrap bag with no logos or website address visible.
Items not in stock will be sent as soon as we receive delivery (typically no longer than 14 days)
All parcels have to be signed for on all of our delivery services.
If for any reason you are not happy with your purchase, we are happy to refund or exchange it subject to conditions stated below.
Before returning any item(s), firstly please contact us by email
(click to email)
stating the order reference number, name on the order, delivery postcode and reasons for return. Upon receipt of this email, we will, normally within 2 working days, reply with details of how to return the item(s) to us. Please do not send back unapproved returns as they may be rejected.
Any items for return as "unwanted/not required/ordered in error/not as expected/unsuitable etc.," must be UNUSED, UNOPENED, SEALED as they were sent and in ORIGINAL UNDAMAGED PACKAGING. Any "seal" labels must not have been removed or tampered with. We are unable to accept back any product(s) not in this condition. Provided we are notified within 14 days after receipt of delivery we will happily refund or exchange an item. Notifications received after 14 days but within 30 days may be exchanged for a replacement or alternative of equivalent price. All carriage costs for these transactions are at the customer's expense. Please note that Lubricants, creams, liquids, gels and eyelashes cannot be returned. Underwear may be tried on for size, but a protective layer must be worn to avoid any contact with intimate body parts and the item must not be damaged, stretched or soiled in the process.
Customers are responsible for any return shipments to us until they arrive at our warehouse. All returns must include all parts of the product including any batteries and all original product packaging. If we suspect that any of the above conditions have not been met, we reserve the right to return the items to you.
Utopia Adult Products
Unit 2 Savile Road Precinct
Your statutory right remain unaffected.